|Overview||Audience||Table of Contents||Deliverables||Purchase|
Template (Checklist) for IT Outage Planning
will quickly understand that the server shutdown required to implement the changes isn't always possible on short notice. This document helps the project manager to initiate timely enough the outage planning process and avoid delay at the end of the project.
need to provide workarounds and related instructions for employees for the time when the IT system is not available.
Marketing and Communications Department
needs to prepare the communication to customers, e.g. formulate messages to be displayed on the website and played on the IVR and decide how long in advance this will be communicated to customers.
IS / IT Director, Operations Manager and QA Manager
expect evidence that all required issues are addressed, documented and followed up. If all participating parties will fill in all templates in this document, then this documentation will meet their requirements.
Service Level Manager
needs to check if there exist SLA's for any of the direct or indirect affected systems. If such SLA's exist, then the impact on those SLA's needs to be evaluated.