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Templates for Operations Level Agreements (OLA)
The terms "Operating Level Agreement", "Operational Level Agreement", "Organizational Level Agreement" are synonyms of "Operations Level Agreement".
This template supports the Service Level Manager to establish an OLA with the Backup Team about
During cost estimations the Project Managers can quickly identify if basic backup and recovery services are sufficient or his project might require some of the more advanced (and more expensive) services.
This template supports the
- Service Level Manager to establish an OLA with the DBA Team
- DBA Team in planning and extending the Service Catalogue for basic and advanced DBA-services and introducing and measuring internal performance indicators
- Project Managers in identifying (or excluding) the need for advanced (and more expensive) DBA-services, allowing more accurate cost estimation