Phase :: Stabilized Operations
Your systems are running stable, but they are growing and load and new features are added. You have a tough job to keep them running....
Use this checklists and templates to check your systems ...
Review your Interface-documentation - and complete it....
Data Exchange between applications is the MAJOR Challange for Application Support!
- Use this template to document and check your application interfaces
Quick Purchase... and review your Operation Manuals!
Of course you do know that an Operations Manual is mandatory part of the delivery, but you might be surprised about the required effort to create a really comprehensive Operations Manual!
Note: When purchasing a commercial packaged application, the vendor's manuals will not cover all aspects of operating the integrated application!
Ask the customer which chapters you do have to deliver and which you do not need to deliver!
Using this template the customer will understand you estimations of mandays and costs for this deliverable!
Of course you already do have a managed change process ... - your checklist might be much more comprehensive,
but check it out!
- Scared to compare your checklist with our simple one ? At least 95 of those 101 checks should exist on your checklists!Reading this checklist at the very beginning of the project will reveal a lot of steps which otherwise might be forgotten in the time- and budget estimation! This simple checklist with 101 items targets small and new companies with IT-department on a low maturity level and should bridge the time until change management and release management are fully implemented according best practice.
Non-Functional Requirements are too often overseen - at least now you should have time for that!
No matter if you are selecting a software package or if you planning custom development, the requirements must be defined in both cases.
Each requirement detected later costs much more than this template!
(And don't even think about the additional delay...)
(And don't even think about the additional delay...)
More than 150 requirement for availability, reliability, manageability, Backup and Recovery, resuming crashed jobs, configuration requirements, archiving / restore....
Requirements-Checklist and Template for Application Interfaces. It's quite sure that the new application needs to be integrated with existing applications, and that might be a MAJOR part of the project!
Therefore you should ask those important (vendor- and tool independent) questions about the interfaces before selecting and implementing the application !
(Requirements checklist 65 Requirements / 36 pages, template for operational documentation 8 pages)
If you havn't done it - now it's time ....
Service Level Management is one process of service delivery. In this phase the Service Level Manager will contact you and present you a huge Service Catalogue and Service Levels for the Services offered.
Read it before you estimate your budget!
This document is not for the DBA, it's primary for YOU, the project manager as YOU need to budget and order those services which are appropriate for your project.
Soon upgrades or even replacements will start - and data need to be migrated..
If you need to migrate data to the new system, then be aware that this might become a major task!
Base Document 24 pages + Template 11 pages
Use this 65 Questions to reduce the risk of unexpected complications!
Base Document 24 pages + Template 11 pages
Spent your time on checking your systems - not on writing outage-reports!
- Proactive checking for stability issues is important to avoid unplanned outages.
- Documenting those checks provides important evidence that you are operating according best practice.
Because Auditors ask for documented evidence!
On all Systems Archiving and Purging implemented ?
Or did Business still not provide you the required information ?
The following questionaire should help...
Or did Business still not provide you the required information ?
This questionnaire supports the gathering of business requirements by providing a template with detailed questions to be answered and filled in. The template is provided as file to be used with any word processor - this is a distinct advantage compared to printed templates.
