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Template Operations ManualData Migration ChecklistNonfunctional RequirementsApplication Interface ChecklistRelease ChecklistApplication Health checkArchiving RequirementsDatabase OLA / SLADBA Job DescriptionDatabase Health Check

The author of this template bears following credentials:
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Application SupportData MigrationSystem DokumentationProject ManagementQuality AssuranceCompliance and StandardsDatabase AdministrationStartup PhaseAchieving Operational ReadinessStabilized Operations

Phase :: Startup-Phase

The pressure to go live is dependent on your type of business. Having paid a hundred million of USD for a telecom license and loosing daily thousands of potential customers to already established competitors - every day counts!
Although MCL consultants would love to do a perfect job - there is no time for discussions about OLA's between teams and departments within your company.
..but you REALLY SHOULD take care about requirements and external agreements! - Using this templates you will achive more in less time!

No matter if you are selecting a software package or if you planning custom development, the requirements must be defined in both cases.
Each requirement detected later costs much more than this template!
(And don't even think about the additional delay...)

More than 150 requirement for availability, reliability, manageability, Backup and Recovery, resuming crashed jobs, configuration requirements, archiving / restore....

Requirements-Checklist and Template for Application Interfaces. It's quite sure that the new application needs to be integrated with existing applications, and that might be a MAJOR part of the project!
Therefore you should ask those important (vendor- and tool independent) questions about the interfaces before selecting and implementing the application !
(Requirements checklist 65 Requirements / 36 pages, template for operational documentation 8 pages)

If you need to migrate data to the new system, then be aware that this might become a major task!
Use this 65 Questions to reduce the risk of unexpected complications!

Base Document 24 pages + Template 11 pages

Service Level Management is one process of service delivery. In this phase the Service Level Manager will contact you and present you a huge Service Catalogue and Service Levels for the Services offered.

Read it before you estimate your budget!

This document is not for the DBA, it's primary for YOU, the project manager as YOU need to budget and order those services which are appropriate for your project.

Of course you do know that an Operations Manual is mandatory part of the delivery, but you might be surprised about the required effort to create a really comprehensive Operations Manual!

Note: When purchasing a commercial packaged application, the vendor's manuals will not cover all aspects of operating the integrated application!

Ask the customer which chapters you do have to deliver and which you do not need to deliver!

Using this template the customer will understand you estimations of mandays and costs for this deliverable!

Reading this checklist at the very beginning of the project will reveal a lot of steps which otherwise might be forgotten in the time- and budget estimation!

This simple checklist with 101 items targets small and new companies with IT-department on a low maturity level and should bridge the time until change management and release management are fully implemented according best practice.