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Template Operations ManualData Migration ChecklistNonfunctional RequirementsServer Upgrade ChecklistApplication Interface Checklist Release ChecklistApplication Health checkArchiving RequirementsDisaster Recovery (DR) Technology Selection Backup OLA / SLADatabase OLA / SLADBA Job DescriptionDatabase Health Check
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Application SupportData MigrationOLA / SLA Operations Level AgreementSystem DokumentationProject ManagementQuality AssuranceCompliance and StandardsDatabase AdministrationStartup PhaseAchieving Operational ReadinessStabilized Operations

Audience :: Operations Level Agreement (OLA) for Backup and Recovery

Service Level Manager

This template supports the Service Level Manager to establish an OLA with the Backup Team about
  • Backup
  • Retention
  • and
  • Recovery

Operations Manager

This template supports the establishment of the Service Catalogue for Backup and Recovery and introducing and measuring internal performance indicators. In case that this internal level of Service Level Management is not introduced today - but for sure it will be introduced in future! - this template makes it easy to prepare for this situation!

Application Support Staff and DBA-Team

They clearly can identify their role in recovering the system (after backup team restored the files) and in optimizing the application- and database configuration for backup and recovery.

Project Manager

During cost estimations the Project Managers can quickly identify if basic backup and recovery services are sufficient or his project might require some of the more advanced (and more expensive) services.

Compliance Officer

Confirm the compliance to laws and regulations affecting backup and retention.