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Database SLA / OLA - Operations Level Agreement for big and large Databases
Service Level Manager: Using this template he saves significant time compared to starting such a document from scratch. As the template lists a huge range of potential items for such an agreement the likelihood that an important item is forgotten is very low compared to a document started from scratch.
Manager of System DBA team: Knowing the potential requirements for a future OLA provides him the chance to prepare his service catalog, quality measures and his team for such an agreement, which might be requested any time.